| Name of Complainant | |
| Date of Complaint | November 7, 2018 |
| Name(s) of companies complained against | Vodafone |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
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On 22 October I contacted vodafonecare.mah@vodafone.com to get some clarification on roaming requirements and whether I could avail of email notifications. As I’m based in KSA, I requested to be contacted on my number here, rather than the Indian number.
I got a response explaining the TRAI requirements, but when I asked for further clarification, the case kept getting transferred from one support person to another. It spanned a total of 5 agents (Deonandan, Kanchan, Salman, Sayli & Shraddha) and each time, a new service request number would be generated — even though I hadn’t closed the previous ones since my issue wasn’t addressed.
One agent (Kanchan) actually sent me the steps to set up roaming on my phone, which I hadn’t even asked for..!
With nothing positive happening, on 1 November, I sent an email with my requirements in very clear English, which even a child would understand, and since then I have received no feedback from Customer Support, despite sending a reminder.
It has been 15 days since I made my request but there’s been no oucome, and now the Customer Support has stopped responding to me.
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