ISSUE WITH PRODUCT SIZE AND THEY ARE UNABLE TO GIVE EXCHANGE OR REFUND DUE TO PUMA POLICY, AS MENTIONED BY CUSTOMER SERVICE REPRESENTATIVE.

Name of Complainant AJAY RAMDAYAL DIMRI
Date of ComplaintMay 22, 2023
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by AJAY RAMDAYAL DIMRI:

Please take note that we purchased three pairs of shorts from Puma and received them yesterday, May 21st, 2023. I had a size issue and sent an email to the Puma Customer Service team in the evening, and they responded, “We will not exchange or refund your product because it is Puma policy before sailing they did not mention this policy, can you please look here?”

Order number 104724291
All proffs are attached.

Image Uploaded by AJAY RAMDAYAL DIMRI:

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