| Name of Complainant | |
| Date of Complaint | May 9, 2023 |
| Name(s) of companies complained against | IRCTC |
| Category of complaint | Railways |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Facts –
1. On 5th May 23 at around 10.10 am , I booked tatkal ticket on IRCTC website for 22120 Tejas Exp with travel date as 7th May23 from KRML to CSMT. I was allotted ticket with TQWL-6 status i.e a waitlisted ticket !!!!!
2. On 6th May 23 at around 9.40 pm (as there was no email/ SMS or tele-communication on any changes in current WL status with improvement) after checking the same waitlisted TQWL-6 status of my ticket on the same IRCTC website, i cancelled the booking on net and IRCTC website accepted the same instantly without any warning message etc !!!!
3. Copy of the booking / ticket after cancellation is attached which shows status as TQWL-6 and “chart not prepared” . Obviously ticket was not confirmed as per IRCTC website at the time of cancellation.
4. However, message displayed on IRCTC website as ” No refund” after accepting cancellation. I wrote to IRCTC but they said no refund is applicable on cancellation of confirmed Tatqal Ticket.
5. On travel date 7th May 23 much before train departure , i have personally been to KRML (Karmali, Goa) station which was boarding station and discussed with station counter staff showing the booking. They said it will be system error , it was Sunday and so I should get refund automatically after two days once concerned IT team corrects the same !!! They also checked their online Railway System and advised me that ticket is cancelled in the System and TDR is not possible when I was trying that option also as there was ample time for Train to arrive at the station !!!!
6. After writing back to IRCTC explaining above, vide mail dated 7th May 23, IRCTC is disowning this problem , strangely stating that the matter pertains to Indian Railway as the ” Ticket was confirmed ” in their records. I sent them the screenshot of cancelled ticket from IRCTC website showing TQWL 6 (waitlisted) status also but they are ignoring the same . There is no other known forum other than care@IRCTC.co.in for cancellation of internet related railway booking and IRCTC are just washing off their hands, hinting its Indian Railway problem. How do I receive my refund ?. Please instruct IRCTC to review the attached ticket and ensure appropriate refund on legitimate cancellation
May I request you to look into the same on one sided monopolistic behaviour of IRCTC and instruct them to arrange for appropriate refund on cancellation of PNR 8402920616 .
Your cooperation and interference will be highly appreciated .
Thanking you,
Satyajit Kerkar
Tel -9112712596
From:
Date: Sun, May 7, 2023 at 5:38 PM
To:
Dear Customer,
We extremely regret the inconvenience caused to you in this regard.
The Train rescheduling/not touching boarding station and other related query/messages are being sent directly by Indian Railways ; hence this matter does not pertain to IRCTC.
Further, you should inquire about the current running status /timing with 139 before boarding the train.
You can escalate your grievance on.
https://railmadad.indianrailways.gov.in/madad/final/home.jsp
and
No refund will be granted on cancellation of confirmed Tatkal ticket.
NOTE: Please use email ID registered in your IRCTC profile for communication with IRCTC Customer Care.
Thanks & Regards
Sachin Khadve
CCE-Email
care@irctc.co.in
Ph: 14646 or 0755-4090600/6610661
www.irctc.co.in [#]
________________________________________________________________________________________________________________________________________________________________
Indian Railway, IRCTC or its employees never call you on your phone on refund issue and never ask personal banking information such as Debit Card/Credit Card number/OTP/ATM PIN/CVV number or PAN number or date of birth and never ask to install any Remote control App such as Anydesk/Teamviewer etc on Mobile / Laptop / Desktop.
Never search for IRCTC customer care numbers on social media or search engine.
Always check the “CONTACT US” section in IRCTC website / App.
________________________________________________________________________________________________________________________________________________________________
—————————–Original Message——————————-
Subject : Re: Refund on Cancellation of TQWL Ticket PNR 8402920616 Ticket Id:-15681467
Date : May 7 2023 5:34PM
From : satyajitquery@gmail.com
To: care@irctc.co.in
External E-mail Warning:This e-mail originated from outside of IRCTC domain. Please DO NOT click or open the attachment/URL unless you recognise the sender and know the content is safe.
Dear Sir / Madam
It was not a confirmed Tatqal ticket. I repeat NOT A CONFIRMED TICKET. There is a system error perhaps which is showing it was confirmed. It was TQWL 6 ticket at the time of booking and status showed the same TQWL 6 at the time of cancellation at around 9.30 pm on 6th May 2023 on website. The travel date was 7th May 2023 and chart was not prepared at the time of cancellation on 6th May 2023. I did not receive any sms or email also that the waitlisted Tatqal ticket was confirmed before chart preparation. If it was confirmed, I would not have made alternative travel arrangements.
Please check the records . A copy of print out of ticket is attached. Please check TQWL6 status with cancellation status as well !!!!!
I had been to Karmali Station on 7th May 23 at 1.45 pm (boarding point) and they told me I will get refund after deduction of nominal amount and I can’t file TDR as ticket was already cancelled.
Please ensure refund at the earliest.
Satyajit Kerkar
Tel 9112712596
On Saturday, May 6, 2023, wrote:
Dear Customer,
Kindly note that your ticket with 8402920616 PNR booked in tatkal and it was confirmed ticket and according to the railway rules:
No refund will be granted on cancellation of confirmed Tatkal ticket.
Hence no refund will be granted in this case. We deeply regret for the inconvenience caused to you in this regard.
NOTE: Please use email ID registered in your IRCTC profile for communication with IRCTC Customer Care.
Thanks & Regards
Sohail
CCE-Email
care@irctc.co.in
Ph.14646 or 0755-3934141/6610661
www.irctc.co.in [#15681467]
________________________________________________________________________________________________________________________________________________________________
Indian Railway, IRCTC or its employees never call you on your phone on refund issue and never ask personal banking information such as Debit Card/Credit Card number/OTP/ATM PIN/CVV number or PAN number or date of birth and never ask to install any Remote control App such as Anydesk/Teamviewer etc on Mobile / Laptop / Desktop.
Never search for IRCTC customer care numbers on social media or search engine.
Always check the “CONTACT US” section in IRCTC website / App.
________________________________________________________________________________________________________________________________________________________________
—————————–Original Message——————————-
Subject : Refund on Cancellation of TQWL Ticket PNR 8402920616
Date : May 6 2023 11:11PM
From : satyajitquery@gmail.com
To: ticketadmin@irctc.co.in
External E-mail Warning:This e-mail originated from outside of IRCTC domain. Please DO NOT click or open the attachment/URL unless you recognise the sender and know the content is safe.
Dear Sir / Madam
On Saturday, May 6, 2023, at 10.10 am , I had booked e- Tatqal ticket with PNR 8402929616 with status as TQWL6 . This was for travelling on 7th May 2023 by Tejas express from Karmali to CSTM.
Since ticket was not confirmed , I cancelled same day at around 9.30 pm . However, I received following email after cancellation, stating No Refund on cancellation.
Since chart was not prepared and my ticket was in TQWL6 status at the time of cancellation, how refund is not considered ? There seems to be some error. Please look into the same and arrange to give me appropriate refund as per Rules.
Looking forward for positive action
Satyajit Kerkar
Tel 9112713596
wrote:
This is a system generated mail. Please do not reply to this email ID. If you have a query or need any clarification you may:
(1) Call our 24-hour Customer Care or
(2) Email Us care@irctc.co.in
Dear Customer,
We wish to inform you that your ticket against PNR Number: 8402920616 has been cancelled successfully as per your request. Please note, no amount shall be refunded against this cancellation.
For any problem please contact us 24×7 Hrs. Customer Support at 14646 OR 0755-6610661 / 0755-4090600 (Language: Hindi and English)
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Warm Regards,
Customer Care
Internet Ticketing
IRCTC
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