| Name of Complainant | |
| Date of Complaint | November 20, 2018 |
| Name(s) of companies complained against | PayTM |
| Category of complaint | Miscellaneous |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I received a call on 19th November, 2018 from book my choice saying I am selected among top 10 customers of paytm and I am liable to receive 1 of 4 gifts they mentioned( dell laptop, 36inch tv, iphone 6s, paytm gold 18k 9.5g). One of this would be given to me only if i do Rs3000 shopping on paytm. They clearly mentioned no other additional charges would be applicable. So i shopped, ordered for 3000 and called for one of the gifts.
But today i received a call of confirmation from the executive and said they will dispatch it only if i pay the gst amount for the gift i selected which is 8000rs. Even though refundable but just to avail a gift payment of 11000rs would not make sense. Hence i decided to cancel my 3000rs shopping order which the executive said can be done but i will receive my refund only post 90 days. This is purely unfair and the executives were very rude and refused to comply at all. Kindly please do the needful. If not anything else would request to receive my refund as soon as possible.
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