IRCTC online ticket booking – Money deducted but ticket not booked

Name of Complainant Ruchi Sharma
Date of ComplaintJanuary 18, 2026
Name(s) of companies complained against
Category of complaint Tours & Travels
Permanent link of complaint Right click to copy link
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Text of Complaint by Ruchi Sharma:

Booked a ticket through RSRTC website, travel date 19/01/26. Beawar – Jaipur (Rajasthan). Travel time – 8:55 AM (Departure from Beawar). Money deducted but ticket not booked. UPI Ref – 102490778471.
There is no option to apply for refund, asking for the ticket or talk to anyone. The customer service numbers either so not work or not picked up.
I request my refund.

Image Uploaded by Ruchi Sharma:

IRCTC online ticket booking – Money deducted but ticket not booked

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