| Name of Complainant | |
| Date of Complaint | December 6, 2020 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Ref: DSL 044101489162_tn
Landline 04443855314
Service Request # 124871034
Hello,
On 28th Nov, 2020 my airtel broadband connection was not working and I immediately logged a Service request ref 124871034 on 28 Nov 2020, 09:24AM.
The customer care team promised me the issue will be resolved on 29 Nov 2020. However, today 4 Dec 2020 5:30 PM the issue is still not resolved. Everyday when I follow with the customer care team. They are making false promise that the issue will be resolved within 24 hours whereas it is not resolved until now.
I also requested for disconnection as they are not fixing the issue. Airtel is not providing disconnection also as they need to refund my 10 month’s broadband rent as I already paid for annual plan.
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