Internet hidden charges (when mobile data is turned off)

Name of Complainant Pavan
Date of ComplaintFebruary 7, 2019
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by Pavan:

Its regarding the Vodafone who is charging me for data even when i have not used and disabled the internet option in mobile. I am regularly getting message saying data is consumed even when i disabled the mobile data option. and even my last month bill was more than 700rs may be because of the same issue.

I contacted vodafone customer care. He told me i should deactivate the option (calling 1925),

So even if i disable the data in mobile, data charges will be applied

We should call 1925 to deactivate and stop the hidden charges.

Why customers are charged hiddenly? this is inappropriate.

Image Uploaded by Pavan:

Internet hidden charges (when mobile data is turned off)

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