| Name of Complainant | |
| Date of Complaint | February 10, 2019 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
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Airtel contends that my international roaming was active when I traveled to Germany between 13th Jan – 25th Jan 2019. They claim that is was based on the fact I had activated the same service for 30 days when I traveled overseas in Aug 2018. I recall specifically asking the service representative in August 2018 about various plans and opting for a 30 day International Roaming plan. After my travel was completed I expected the International Roaming plan would expire as I had opted for a 30 day plan.
Airtel had unfairly charged by Rs 3999 + taxes for a service that I have not requested in my January 2019 Bill. Upon raising a complaint they contend that I am liable to pay for the incoming calls and messages received which I still contend that I have not voluntarily sought to do. They have given me a credit of Rs. 1993.02. I have not made a single outgoing call from my personal phone during this period nor tried to use airtel’s data plan during this period.
I request you to please review this grievance and resolve my case at the earliest.
Thanking You,
Sincerely,
Ravi Shankar
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