International Roaming Charge though i have not used it

Name of Complainant Bidyadhar Sethi
Date of ComplaintJanuary 2, 2019
Name(s) of companies complained against
Category of complaint Mobile Phone
Permanent link of complaint Right click to copy link
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Text of Complaint by Bidyadhar Sethi:

Hi, I had aid 3000 INR for international Roaming from 15th Nov to 21st Nov 2018 for Thailand. I set the date to activate it. But while i reached to Thailand on 15th Nov 2018 Morning I could not use it as the Network i could not set,. So, I removed the SIM and put one Thailand SIM. But while I came to India on 21st Nov Morning and saw the Bill, the amount 2999 INR is charged in the Bill. I called two times to the CC executive but they are telling that I used the International roaming in those 15th Nov 2018 to 21st Nov 2018. Also, they told that i have made International calls. But when i checked my Bill Call logs there is no call from 15th Nov 2018 to 21st Nov 2018 which i am attaching with it.

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International Roaming Charge though i have not used it

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