I had requested for a new internet connection on 14th of April 2021. Had made the payment and assured the installation of services by 15th April 2021 End Of Day. (Kindly find attached the screenshot of conversation and payment).

Since then I have been doing the below process at least twice on a daily basis –

1. Call Airtel broadband customer care and explain the situation to the associate.

2. Associate transfers it to a supervisor who commits to getting the installation done on the same day.

3. I receive a call from the escalation team confirming that the fails team is going to instal the services in the next few hours.

No installation no followup. I have been doing this since the 15th of this month. Kindly note that my account shows billing from 15th of April on my Airtel application already without me having any service.(Screenshot attached)

The only excuse everyone tells me is that my society is not allowing the technician inside the premises. We use ApnaComplex App, where every visitor is reported to the residents. I have checked multiple times with the maintenance and security teams, and they have confirmed that no one has visit from Airtel.

Incase, for an instant if the security is not permitting the technician due to COVID crisis, why is the technician not calling me and informing me the same, as I can ensure his access to the building??

This is NOT AT ALL EXCEPT-ABLE. The metal and work stress due to lack of any ethic or repossibility towards the consumer is disgusting.

NO ONE IS TAKING ACCOUNTABILITY OR RESPONSIBILITY, JUST DUMPING IT FROM ONE DEPARTMENT TO OTHER, AND EXPLOITING THE DEPENDANCY OF THE CUSTOMER ON THEIR SERVICES TO ENSURE ONES EMPLOYMENT.

I wholeheartedly request you to please help me.

Sincerely

Arnold Sebastian John

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