| Name of Complainant | |
| Date of Complaint | May 26, 2023 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Hi Sir/Madam,
Airtel account number 20009878525
This is to bring to your notice I am not getting proper response from your executives regarding my Issue. Please go through below details and help me.
1. I wanted to buy new broadband connection for my home and approached Airtel through online.
2. I received a call from your sales person Mr. Hemanth Krishna. He explained me the plans.
3. I chose 499 plan for 6 months because he told me that I will be getting 6+1 Month extra validity + Free Installation for Rs. 3000 (Incl Taxes).
4. On 24th May 2023 I have paid Rs. 3003.10/- through online. On same day my broadband connection got activated and I can see the validity is 6 months only given.
5. Immediately I called the sales person and asked him for additional validity as he committed to me before I get connection.
6. He told me that I will get extra validity after 6 months validity completion. I am not convinced by his answer and called Airtel customer care @ 121.
7. I was told by your executives that there is no such plan and the sales person fooled me. I was told that an action will be taken against sales person for misguided me.
8. I asked for immediate disconnection of service. I was told that refund will be issued after 45 days that too no guarantee for full refund.
Now my situation is neither I can disconnect and wait for 45 days for refund not can continue with 6 month validity. I found better offer from your competitor but since the validity 7 months attracted me to buy your connection.
Please extend my plan validity as per your sales person’s commitment with me. Looking forward to hear from you at earliest.
Related Tickets in Thanks App are as follows :
Ticket Id . 10178372578
Ticket Id . 10178879490
Ticket Id . 10179271258
Note : Though I called your customer care center , No action has been taken. They keep on closing the tickets without even call me back to check the issue details.
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