| Name of Complainant | |
| Date of Complaint | July 24, 2019 |
| Name(s) of companies complained against | Zomato and Subway |
| Category of complaint | Hotels & Restaurants |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I placed an order on Zomato app on July 24, 2019 at approximately 3:30 p.m. The order was of Subway sandwich. I had out in all the specific data for my order and get I received incorrect order.
The order was not only incorrect but the quality of the food was deplorable. When I texted the customer executive app he simply offered to “credit” the amount and not wanting to do anything more on this. The meat in the food is raw, stale and uncooked. Despite me pursuing the Zomato executive to do something about, all I got a response that the amount has been credited to my Zomato wallet.
They have no regards for the fact that one of their partner restaurant had parceled stable meat.
This isn’t the first time I have had an issue with Zomato and their quality of customers engagement over an issue. This is a serious problem to which they had a cavalier attitude.
I hope the consumer complaint take a strict action on it, at their earliest convenience.
Rgds
Archana R
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