| Name of Complainant | |
| Date of Complaint | February 3, 2020 |
| Name(s) of companies complained against | HDFC BANK LTD, National Highway Authority of India |
| Category of complaint | Miscellaneous |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Dear All,
I am HDFCBank Fastag user.
I have been facing a problem with my fastag since 29/12/2019 of amount getting debited incorrectly at Entry as well as Exit point of Toll Booths.
It is nowhere written on HDFC Fastag’s website https://fastag.hdfcbank.com/ about the documents to be submitted for refund. All the time I have followed with Customer care number 18001201243 but every time people provide with me an incorrect information.
Today to my surprise when I called them, customer care representative Sanjay Yadav & Danish Ansari asked me to mention my Wallet ID & Customer ID over the email (which was never told me to mention).
Below is the chronology of events happened with me.
1. Date : 29/12/2019
Route : Nashik – Mumbai
Entry Point: Toll deducted at Ghoti Toll Naka – Rs. 110/- Time (SMS Received) – 21:36:32 IST
Exit Point: Toll deducted at Arjunalli Toll Naka – Rs. 110/- Time (SMS Received) – 22:47:17 IST
2. Date : 01/01/2020
Route : Mumbai – Nashik
Entry Point: Toll deducted at Arjunalli Toll Naka – Rs. 110/- Time (SMS Received) – 15:52:09 IST
Exit Point: Toll deducted at Ghoti Toll Naka – Rs. 110/- Time (SMS Received) – 17:19:16 IST
3. Date 29/01/2020
Route: Mumbai – Pune
Entry Point: Khalapur Toll Naka did not detected my Fastag, so I paid the toll by CASH Rs. 230/-. After few minutes I also received an SMS of amount getting deducted of Rs. 173
Exit Point: Talegaon Toll Naka, the remaining amount of Rs. 57/- was also deducted.
4. Date 30/01/2020
Route : Mumbai – Nashik
Entry Point: Toll deducted at Arjunalli Toll Naka – Rs. 110/- Time (SMS Received) – 07:55:28 IST
Exit Point: Toll deducted at Ghoti Toll Naka – Rs. 110/- Time (SMS Received) – 09:21:47 IST
5. Date 03/02/2020
Received a SMS from HDFCBank stating that Rs. 275/- has been debited from Fastag Account for Manual Adjustment.
Received another SMS from HDFCBank stating that Rs. 110/- has been credited to Fastag Account for Manual Adjustment.
Upon checking the wallet for the statement I found that the above Rs. 110/- were reversed again which has made my Wallet Balance 0 (ZERO) & OD Amount as Rs. 148/-.
I have also sent multiple emails to fastag.hdfcbank@insolutionsglobal.com but received no response from them.
Because of these incorrect deductions I have to refill my wallet very frequently & a painful exercise, which also charges me Rs. 9/- as a convenience charges for every recharge.
No one is keen to help or show me any documentation of DO’s & Don’ts.
I am attaching my wallet statement for your reference.
Request your immediate attention to this matter.
Thank You,
Charudatta Thorat
Image Uploaded by Charudatta Thorat: