| Name of Complainant | |
| Date of Complaint | February 13, 2019 |
| Name(s) of companies complained against | Vodafone |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
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I am carrying vodafone postpaid number 9920077653. In the month of September – October, via some ad a service got activated on my cell phone without me requesting for anything to vodafone for which I have been charged Rs 150+tax. I requested for its cancellation and reversal on 23rd Nov. Again in next bill I got charged for same and then again I had to call vodafone for reversal. This time they mentioned that service is already deactivated but still I was charged. Then in following month i.e. Jan 2019, I found that reversal is applied only once and I was again asked to pay Rs 150 + GST + Late pay fee. For which I called customer care and they said issue will be resolved and you need not pay that amount. Again in following month, I got charged for late payment fee and pending amount and now vodafone team is not agreeing on this and saying they cannot reverse the amount and I will have to bear that cost. I tried talking to customer care, visited gallery, sent email to Vodafone on number of email IDs and am getting no resolution. Please help
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