| Name of Complainant | |
| Date of Complaint | December 8, 2025 |
| Name(s) of companies complained against | Address: Plot No. 112, Faridabad, Haryana – 121005 Email: orders@moonbelle.store, Industrial Area, Phase I, Sector-24 |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Complaint Against: MoonBelle Store
Category: E-Com & Retail
Complaint Details:
I placed an order for night suits on the MoonBelle Store website (Order Number: [Your Order Number]). However, instead of the night suits I ordered, I received a dirty pant, which is not only incorrect but also defective. This has caused me inconvenience, disappointment, and loss of trust in the store’s service.
Despite my expectation of receiving the correct products in good condition, I was delivered an entirely wrong item. I request MoonBelle Store to arrange for a return pickup of the incorrect and defective item at the earliest and process a full refund for my order. I have retained photographs of those that were received as evidence and am ready to share them if required.
Order Details:
• Order Number: #MB11408
• Date of Delivery: 24-11-2025
• Ordered Item: Night suits
• Received Item: Dirty Pant
I have reached out to the store’s customer support but have not received a satisfactory response or resolution. I am seeking immediate assistance in getting my refund and the wrong item collected. If this issue is not resolved promptly, I may be compelled to take further action.
Relief Sought:
• Return pickup of the delivered item
• Full refund for the order
Kindly look into the matter and resolve it as soon as possible.
