In Mobikwik Application added 10000 rupees and when am trying scan and pay at marchant places it’s asking me to complete KYC

Name of Complainant Madi Dinesh Reddy
Date of ComplaintJune 26, 2023
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Madi Dinesh Reddy:

In Mobikwik Application added 10000 rupees and when am trying scan and pay at marchant places it’s asking me to complete KYC,
I tried to do KYC through its reflecting your adhaar number linked to another Mobikwik wallet and same I raised ticket on application and they are simply saying we can’t do anything..
So, My 10000 their in application i can’t retrieve back can’t purchase from app and can’t transfer to bank. I asked them if i signed in with different mobile number so let you people close that account and enable to present mobile number..

They were supporting me for my question.please do help

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