| Name of Complainant | |
| Date of Complaint | July 31, 2023 |
| Name(s) of companies complained against | IFB |
| Category of complaint | Electronic Appliances |
| Permanent link of complaint | Right click to copy link |
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Dear Sir/Madam
I had purchased IFB washing machine in 2012 with great expectations .I was of the opinion that services of IFB is the best. But its not the true, they are coming for general service (no cost) and they are saying suspension is gone need to replace which cost Rs 3800 and they are pushing to buy AMC I don’t know then why they are giving 4 year warranty. I believed and replaced last year.
Again this year 31 July 2023 kind of noise and I raised a request to check. The engineer came and again he saying to replace the suspension, even we are not loading the machine that much and they asking to buy AMC which will cover 1 year cost Rs4500. if this is the frequent issue then they have to build with heavy suspension. most of the companies i never heard this kind of issue .
I told the engineer not to do anything he charged Rs 600 for visiting charge. am really worried why i bought this IFB, Just for name shake , they are not providing customer support.
why should I bear charges. Kindly do the needful at the earliest .Raised complain a week back. No response till date .Waiting for positive response since one week
Manikandan
