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Dishwasher damaged by IFB Industries technician

Name of Complainant Hetal Oza
Date of ComplaintOctober 3, 2022
Name(s) of companies complained against
Category of complaint Electronic Appliances
Permanent link of complaint Right click to copy link
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Text of Complaint by Hetal Oza:

Hi Team,

I register one request in Jan2022/Feb 2022 for normal service of my dishwasher.
One technician came and he checked every thing is working fine. He said let me clean the water supply pipe and then he damage that pipe.
He has gone from my home without informing me when i was busy with my work.
i thought things are done and at the night when i try to start, it give me error and not started.
Second day morning i called him and he said your machine’s pipe is not working properly and damage. So you need to pay money for that.
My machine is already in working fine when i registered my complain. ITs normal servicing request only.
I tried to connect with your customer support team ( multiple times )to resolved my issue but no proper response.
One day another technician came and he said circuit is damage and you need to pay 7000 to10000 Rs.
I don’t know for my working machine how can i pay this much of amt?
I even provided approx date and my mobile no to your customer care to check recording. But they are not at all agree with it and force me to pay.
I don’t know how your treat your customer? but i was having worst experience with your technician team and customer support team.

On the day first time when technician came to serve normal service request i already used machine at 9 AM.

Image Uploaded by Hetal Oza:

Dishwasher damaged by IFB Industries technician

One thought on “Dishwasher damaged by IFB Industries technician

  1. Dear Hetal,

    Sincere apologies for the inconvenience caused to you. Please share your complaint id or your mobile number so we can further assist you. Moreover, do write us a mail at customerservice@ifbglobal.com, also you can call us on (customer care number 08045845678) or Chat option via cb.ifbsupport.com in case any assistance is required. We will be glad to assist you.


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