Name of Complainant	Koshi Philip
Date of Complaint	February 10, 2020
Name(s) of companies complained against	ICICI bank
Category of complaint	Banking
Permanent link of complaint	Right click to copy link
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ICICI and Fastag

Vehicle Registration No: TN 01 BH 8034

Fastag Linked vehicle No: MALFC81AVKM015630

Facts :-

• I went to the ICICI Nungambakkam Branch, in Chennai to recharge my Fastag account, on 28^th Nov 2019
• The Person assisting me at the Bank informed me that my Fastag account was having a NEGATIVE balance of Rs. 40
• Then my Fastag usage details were checked and it was found that for my onward journey on 6^th Oct 2019, I was debited – a) Rs.55, for trip No. 376346947, at Sriperumbadur Plaza at 8.24am, leaving an available balance of Rs. 145, and b) for Trip No. 376383015 at Chennaisamaduram Plaza Rs. 45, at 9.52am, leaving a balance of Rs.100.

4) I returned to Chennai on 7^th October 2019, and I found that I   did not get any SMS from the Bank. Since I had a balance of Rs. 100 in my account, I assumed that the Toll for the Return trip was covered.

5) Subsequently, I have not received any SMS from ICICI Bank in this regard.

6) I find that I am Debited Rs. 140 on 8^th October 2019, leaving a negative balance of Rs. 40. Here I would like to mention that I have not travelled out of Chennai on 8^th Nov 2019.

7) ICICI has debited my Credit Card for Rs. 1000 plus Service charge of Rs. 10. I have neither got my Fastag Recharged nor Credit in my account for the lack of the Recharge.

Based on the above, I preferred a complaint with Ms. ICICI bank, bearing Ref No. CMP 000000003978172, on the 28^th Nov 2019. I am yet to receive a reply from them. I visited the Bank again on 3^rd Dec2019, only to be told that the Bank would take action on this.

I have blue link for my car and all my travel data can be got.

I would like to know the stand of ICICI Bank and Fastag on this matter

Image Uploaded by Koshi Philip: