| Name of Complainant | |
| Date of Complaint | December 13, 2023 |
| Name(s) of companies complained against | 1xbet |
| Category of complaint | Cyber Crime |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I withdrew $1000 on 5/11/2023 and the transaction is until now being processed
Account no 594082497
I sent many emails but unfortunately there is no response
Image Uploaded by Mostafa:
Dear Mostafa,
We hope this message finds you well. My name is Alex, and I’m in charge of your case.
We’ve reached out to our security team regarding your inquiry, and the matter has been clarified. To address your concerns more specifically, we kindly request that you contact our support team via email at info-en@1xbet-team.com. They are best equipped to assist you promptly and effectively.
Moreover, as a precautionary measure to safeguard your privacy and security, we advise against publicly sharing personal data. For your safety, it’s better to duplicate any information to our email address – public.relations@1xpartner.com. We take your privacy seriously and are committed to ensuring the confidentiality of your information.
Your cooperation in promptly contacting our support team via email is highly appreciated. They will provide you with dedicated assistance and work towards resolving your query efficiently.
Thank you for your understanding and adherence to our security protocols. Should you require any further assistance or have additional questions, please feel free to reach out to us directly via email.
Best regards,
Alex, the 1xBet Team
Which communication are you talking about? I sent many emails but unfortunately there is no response
There is no response, not even an explanation of where the problem is, just wasting time
40 days and no one responded
There is no credibility and they manipulate customers. In the end, you will not win, and if you win, you will not be able to withdraw
More than 42 day no answer
Dear Mostafa,
Thank you for reaching out to us.
As per our records, your withdrawal from our side was successfully processed. If, however, you have not received the withdrawal yet, we kindly request you to contact our support team once again. Provide them with a bank statement displaying the transaction details, and they will assist you further in investigating this matter. Kindly await their response and guidance on the next steps.
We appreciate your cooperation and understanding.
Best regards,
Alex, the 1xBet Team
Contacted and nothing new, just waiting for 80 days.