I received wrong product and Nykaa says it’s not their responsibility

Name of Complainant Manisha
Date of ComplaintApril 8, 2023
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Manisha:

I received totally wrong product.
I order 2 suta sarees in this order.(₹6250)
And i received Janasya kurta set(xs) instead of suta sarees.
I paid ₹6250 for this order .
I talk to Nykaa support in chat section.I talked there 2 times.
They said that don’t return it we are resolving your issue.
But after that not any process information and any response from Nykaa.i talk so many times but they said we are resolving your issue.and today i mail them again and they said that they are not responsible for this issu.and after this long period of process return period of this product is also expired.
Something very fishy with their delivery partner.

Image Uploaded by Manisha:

I received wrong product and Nykaa says it’s not their responsibility

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