| Name of Complainant | |
| Date of Complaint | October 5, 2026 |
| Name(s) of companies complained against | Blinkit (Blink Commerce Private Limited) |
| Category of complaint | Electronic Appliances |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
I am writing to formally lodge a complaint against Blinkit for unfair trade practices and refusing a legitimate return request for a completely defective electronic item delivered through their platform.
On my recent order, I purchased a wireless mouse. Upon delivery, the item was found to be completely Dead on Arrival (DOA) and non-functional right out of the box.
Issues faced with the product:
The mouse was fully charged, and the bottom optical sensor light turned on.
However, upon attempting to connect it to my laptop using both the wireless USB dongle and Bluetooth modes, the laptop registered zero response. The mouse cursor/arrow does not move at all.
Deficiency of Service by Blinkit:
I raised a return request immediately through the app, providing clear video proof of the defect. Blinkit’s support team rejected the request. When I escalated the matter via email, they officially denied the return by stating that Blinkit acts “solely as a delivery service provider” and that they cannot process requests for manufacturing or connectivity defects, asking me to coordinate directly with the brand instead.
As a consumer, I purchased this item directly from the Blinkit application. Under consumer protection laws, the selling platform is fully responsible for delivering functional goods and cannot shrug off liability for a product that was broken at the exact moment of delivery by claiming they are just a “delivery service.”
Relief Requested:
I request the Consumer Court to intervene and direct Blinkit to arrange an immediate return pickup of the defective product and issue a full refund of the amount paid for Order ID: ORD7517316009.
Order ID: ORD7517316009
Registered Mobile No: 95379 94439
