I received a wrong food which was entirely different from my order

Name of Complainant Manjula N
Date of ComplaintApril 5, 2023
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Manjula N:

My order No is 163698562482, where I have ordered
Idly(3 Pcs) x 2
Set Dosa (3Pcs) x 2
Govi Manchurian x 1
Parota+Rice Bath+Mini masalax1
But I have received one set masala, one masala dosa and Gobi Manchurian… When I raised a complaint the customer service person has asked me to send a mail stating my issue with photos. all my family members including my 3 small children were hungry. When I contacted and asked the delivery person he said it’s not his mistake as the hotel persons have given same parcel.because of the negligence of the restaurant persons whole family were hungry and waited for another 40 min to get the next order. It was 10.40p.m when I got my second order delivered

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