| Name of Complainant | |
| Date of Complaint | May 9, 2023 |
| Name(s) of companies complained against | Amazon |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Hello,
Please be informed that the order was placed on the 25th March, 2023 & product was delivered on the 26th March, 2023 early afternoon.
As it was a weekend, I was not available at home and my elderly/unwell (recently paralysed for 2nd time) parent had received the parcel. When I got back home on 26th of March, midday, I saw that the package was in open condition. When asked if they opened it, they said that was how it got delivered. When examined, it was noticed that the product was a used product packed in a new open box (neither the Wonder Chef box was intact nor did it have a amazon packing). Had it been me on the receipt of the package, I would have immediately returned the product to the delivery agent.
So I immediately raised a return request and the representative picked up the product on the 27th March, 2023.
When I got no response from the return team, I happen to call customer support on the status on the weekend, 1st April, 2023. And they as always, said I will receive a refund once you receive the defective product. Till date I had not got any call not texts, thus I tried connecting with the CC team again on 07th April 2023 to understand the issue. But the Amazon team refused my email or my calls (or rather they were very abusive on the call and would just disconnect the call stating, I sent back a wrong defective product) and thus no refund or replacement could be issued.
I completely negate that the product was wrongly sent by me and deem that the Amazon packaging these days are really pathetic and the issue is from the vendor and not me.
Now I have been charged for the order and not got any product either.
I would appreciate a fair resolution on this post hearing out all the call records of my grievance and reverting accordingly.
Regards
Vinitaa
