I received a defective product

Name of Complainant Mohamed Aareesh
Date of ComplaintNovember 3, 2023
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Mohamed Aareesh:

I purchased a product from https://www.o3plus.com/ and i received it on 30th Oct 2023. When i opened it, the solution was totally frozen it should be semi liquid like cream. I send out email with picture and video on the same day, an autogenerated mail replied as mentioned it take 24 – 72 hours to resolve it but neither it is resolved nor any action taken.

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