I paid online on Instagram but didn’t receive the product

Name of Complainant Rajya lakshmi
Date of ComplaintFebruary 14, 2023
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Rajya lakshmi:

I ordered customized neon light names of worth ₹1499 on 13 january 2023 in Instagram page sushmanugiftsgallery / Indias_customized_gifts. I contacted them on Instagram first and texted on WhatsApp no 7067284997 they fist said it will delivery by 24Jan 2023 & I waited for delivery. Again I contacted them why is was delay, they said shipment charges not paid so I again paid ₹459 to number 7047776605. Now its been 1 month they are saying some stories will give tracking Id today, tomorrow like that. Now they are not responding to calls and messages in WhatsApp.

Image Uploaded by Rajya lakshmi:

I paid online on Instagram but didn’t receive the product

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