I paid for hotel booking, payment got deducted but booking could not be confirmed

Name of Complainant Zaki Mirza
Date of ComplaintOctober 15, 2021
Name(s) of companies complained against
Category of complaint Tours & Travels
Permanent link of complaint Right click to copy link
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Text of Complaint by Zaki Mirza:

I had booked hotel through Agoda App, I mad the payment of ₹ 6,402.53. I got the email from my Axis Bank regarding the transection and the payment went into the account named RETAIL DOMESTIC PT. But there is no booking by my name.

Image Uploaded by Zaki Mirza:

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