I ordered the dress but did not receive it, I was charged but not refunded

Name of Complainant menaka
Date of ComplaintJuly 26, 2023
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by menaka:

I ordered two items online on the website of https://doooiitzone.myshopify.com
Paid Rs 600 from gpay.
Money got deducted and I received a message on my cell from AD-PAYUIB stating that Transaction N0. 311026136401& 311044608306 for Rs 417 & 259 done for loxvox and pay u payments private ltd has succeeded from payu team.

Image Uploaded by menaka:

I ordered the dress but did not receive it, I was charged but not refunded

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