I ordered a luggage but they sent a different brand and now deny to refund

Name of Complainant Meena Puri
Date of ComplaintJanuary 6, 2020
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Meena Puri:

I ordered an American Tourister luggage worth rs 5149 but they sent me a cheaper Safari product I requested them to take it back and refund I call them 3 times a day wrote many mails gave my ID proof sent them pictures of the box and the product but in vain it has been 8 days

Image Uploaded by Meena Puri:

I ordered a luggage but they sent a different brand and now deny to refund

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