I ordered 12 items, but received just one (that too wrong)but showing on Amazon that all 12 delivered, the wrong item was picked up by a delivery boy, now no update.. no help

Name of Complainant Mukesh Kumari
Date of ComplaintNovember 20, 2021
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Mukesh Kumari:

I ordered 12 suit sets from my mother’s amazon account, but I received only 1 suit that too wrong ( none of the 12 suits I ordered ) but on Amazon it showed all 12 delivered. I requested a return for the wrong suit and it was picked up,  but no update yet regarding the 12 suits I ordered. No help from customer care calls.

In the conference call Amazon cc executive provided with the delivery boy, he accepted that he delivered just one suit not 12. He ensured that he will check it with the seller, But no update and now customer care executive are behaving very poorly and irresponsibly.

My mother’s registered no- 8800219737

Order ID-  406-8006997-6693118

No of orders-  12 Items 

Order Total-  Rs 4788

Registered Email Id-  13aanjali@gmail.com 

Image Uploaded by Mukesh Kumari:

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