I need my REFUNDS from Fraud e-com retailer

Name of Complainant PROLAY MITRA
Date of ComplaintAugust 23, 2021
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by PROLAY MITRA:

I was order Denim Wear Jeans (Pack of 3) to JACOBDENIMS with Order #27931 on 15th Aug, 2021.
Today I have received a parcel & found they have send me some used kids items instead of Denim Jeans (Pack of 3).
When I was called the customer care number several times but no one responded.
I request you, kindly help me to get my refunds of Rs. 999 or arrange to replace the parcel with original ordered items immediately.
The details I have –
Order No. : #27931, dtd. 15/08/2021
Customer care Mail ID : [email protected]
wEBSITE : https://jacobdenims.myshopify.com/58356596928/orders/b1f86d2ec7e134eef7841b9a35afcde5/authenticate?key=232c650fc0596b092edfe3d1fa76b563
Customer ID : 3971207725248
MAP ID : 26527958
Tracking Id : 8811156490
Invoice Value : Rs. 999.00

Please HELP to get my REFUNDS or Original ordered items.

Best regards,
Prolay Mitra

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