I have recharged for 119 and its been deducted and not recharged

Name of Complainant Rathika venugopalakrishnan
Date of ComplaintJanuary 4, 2019
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by Rathika venugopalakrishnan:

Hi, I have recharged for a mobile a airtel mobile number(8870443636) through the airtel sites (txn id : 181231324569)and payment through netbanking. 119 Amount was deducted but it was not recharged. Contact the airtel customer care, they have no issue from their end , Bank needs to deposit 119 to my account.

I have checked with my bank they have said that the If the transaction is unsuccessful or failed,but amount was deducted they will revert back the amount.

The payment was sucessful i have attachede the screenshot it.

I have recharged to the above number in the alternative way. what has to be done to the amount i payed ?

please let me know if you need any information from my end.Please do the needful

Image Uploaded by Rathika venugopalakrishnan:

I have recharged for 119 and its been deducted and not recharged

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