I have received wrong item twice from Amazon

Name of Complainant Punit
Date of ComplaintApril 20, 2022
Name(s) of companies complained against
Category of complaint E-Com & Retail
Permanent link of complaint Right click to copy link
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Text of Complaint by Punit:

Ive ordered labrada protien from Amazon on 15th April 2022 which I received on 17th April 2022 that was the wrong product I have received ‘ ON PROTIEN” then had a word with Amazon and they help me with replacement which i got today on 19th April which is also wrong product same brand I have received again’ ON PROTIEN” then I called again around 12 pm noon and the Amazon supervisor disconnected my call without saying anything. Then I called again and the agent she put me on hold around 20-25 min then I cut the call from my end. Again’ I called Amazon and this time the agent tranfer me to cap team of Amazon they said we will raise investigation because we have sent you correct item. I already try to upload delivery video on a review but Amazon didn’t approve my review please help me out i have an compitition and there is no resolution

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