Name of Complainant	rajvirsinh kiransinh parmar
Date of Complaint	October 15, 2021
Name(s) of companies complained against	Amazone, One plus
Category of complaint	Electronic Appliances
Permanent link of complaint	Right click to copy link
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Text of Complaint by rajvirsinh kiransinh parmar:

To
One plus customer complaint,info@radiantappliances.com,contactus@cloudtail.in, support@tofler.in, shivangi.shivangi.parmar@gmail.com,rajvirsinhparmar@gmail.com

Your mail reproduced below.
Olivia Ren 09/10/2021 05:02 PM
Hi Shivangi,

Thank you for contacting OnePlus Customer Support.
Your request has been updated. Case ID: 210910-008076

We greatly appreciate your time and effort in reaching out to us. I will surely help you with the relevant information.

It is unfortunate to know that you are facing an issue with the TV purchased. We do not want our customer to go through with this. Please do not worry, we will assist you.

I request you to provide the following details which is necessary to forward it to our relevant team and update you soon:

TV Serial Number:
Contact Number:
Address:

For any further queries, please contact us on 1800 102 8411(9AM-9PM Monday to Sunday).

Regards,
OnePlus Support Team

Hi,
Olivia Ren,

pl find details as asked in your last mail,

TV Serial Number: B08B42 HNH7 ( B08B42 HNH7)——–AS PER INVOICE ATTACHED. PURCHASED THROUGH amazon.in
Contact Number: 9429925181(Rajvirsinh K Parmar), 7383246542(Shivangi K Parmar)
Address: 2/C, Tanay Tower, B/H Miuja Court, Nr Manisha Chokdi, Vasna Road, VADODARA. GUJARAT-INDIA 390007.

Your contact number 1800 102 8411 shows ” the number you have dialed is invalid”
I have contacted your service center at InOrbit mall Vadodara, where they asked to down load One plus app in mobile and then complain for TV
by giving answers to the questions asked, I have downloaded the app but the app does not work, it has two pages seen, in no page the
option for complaint registration is available.

From you web site also it is not possible to register complain.

I have purchased TV on date 17.10.2020, its warranty expires on couple of days.
I have register the complaint as Case ID: 210910-008076 through this mail.
I have shown the trailed mail to the service center at InOrbit mall, Vadodara, where they said that complaining on tall free number above as well as this mail id will not work, only mobile app will work.

We are confused about where to complain. Hope this is the right means of complaining.
Below are attached ,
01. Invoice
02 Warranty Card
03. Some photograph of TV screen defect
04. Zip file containing all the documents like, invoice, delivery packing sleep, Warranty Card, Photographs screen shoots of defect.

ALL THE DOCUMENTS ARE ATTACHED TO THIS MAIL, NOW I THINK NO NEED TO EXPLAIN ANYTHING MORE.

THIS MAIL IS SENT TO ALL OF YOU, WHOSOEVER IS RESPONSIBLE TO ACT FOR THIS COMPLAIN, PLEASE TAKE ACTION.

Kindly replace the TV / Rectify the defect by replacing proper HD LED display panel.

Your proper reply and care will prevent us to go for legal action against amazon.in, One Plus TV,
Cloudtail India Pvt Ltd, Mobitech Creations Pvt Ltd.

Hope one of you will take serious action against this.

Rajvirsinh K Parmar
Cell No 9429925181,
Cell No 7383246542.

———- Forwarded message ———
From: shivangi parmar
OnePlus Support
Date: Fri, Sep 10, 2021, 5:02 PM
Subject: Re: Incident Subject
To:

Regards,
OnePlus Support

Image Uploaded by rajvirsinh kiransinh parmar: