Name of Complainant	Sushma Pradeep
Date of Complaint	August 27, 2022
Name(s) of companies complained against	Vodafone
Category of complaint	Mobile Phone
Permanent link of complaint	Right click to copy link
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I have been using prepaid service since 2-3 years. I recharged for 128 on Aug 6th. After 1 day found that I am not able to make any outgoing calls. So I called customer care, I was told 128 is top up. No explicit mention of this on their web page.
I could not do anything about 128, so tried to recharge for another plan but got message that balance is -132. How can prepaid be ever -ve. When I called customer care to resolve this all they said is may be I made/received international call. I have not gone abroad not received any call. They said they can’t do anything about it. I have been following up since Aug 15th but no solution yet.

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