has responded to this post

I have done a recharge but the money is debited and recharge is not provided

Name of Complainant Krutik Makwana
Date of ComplaintJanuary 21, 2024
Name(s) of companies complained against
Category of complaint Cyber Crime
Permanent link of complaint Right click to copy link
Share your complaint on social media for wider reach
Text of Complaint by Krutik Makwana:

I have been scammed the money is debited from my account but the recharge is not provided by the merchant and there is contact details of the merchant i have contacted them through email but no response from the my money is stolen by them and they have not completed my recharge

Image Uploaded by Krutik Makwana:

One thought on “I have done a recharge but the money is debited and recharge is not provided

  1. Dear Sir/Ma’am,

    We would like to inform you that the this case is filled for the chargeback from your end and same is already accepted from our end, after chargeback is raised by the customer, chargeback is debited and it’s details bank can trace/locate by the bank case no. we do not have any intervene directly in cases of a chargeback is raised.

    Closed Customer Favour
    Transaction Details
    PayU ID 18938384108 Transaction ID 8118f62dfd32b055ee63
    Transaction Date 11-Jan-2024 Transaction Amount 3182.0
    Transaction PG Name INDUSU Card Number –
    Refunded – Refund Amount –
    Bank Reference Number 401118867237 Settlement Date NA
    Merchant UTR – Product Info Online Recharge
    Additional Charges 0.0 Transaction Fee 3182.0
    UDF-1 –
    UDF-5 –
    Card Scheme –
    Chargeback Details
    Chargeback Amount 3182.0 Date 16-Jan-2024
    Reply Before 21-Jan-2024 Chargeback Reason Non Receipt of Goods or Services
    Bank Case No. ‘401118867237 Comments –
    Debit Status Chargeback Debited Debit Date 24-Jan-2024
    Status Closed Customer Favour Chargeback Type CB
    Customer Dispute Docs – Credit Date NA
    Closed At NA
    Customer Details
    First Name Krutik Last Name –
    Email krutikmakwana.20@gmail.com Phone Number 7046800933
    We have given you the details for the chargeback cases raised by you via your bank, and bank case no with its details is also mentioned in the attached document, kindly coordinate with your concerned bank with its bank case number for further details.

    Meanwhile, we have also raised a complaint to PAYU portal to share the details, we shall get back to you as soon as we will get it from the chargeback team.

    Support team

Leave a Reply

Your email address will not be published. Required fields are marked *