| Name of Complainant | |
| Date of Complaint | March 23, 2024 |
| Name(s) of companies complained against | 1xbet |
| Category of complaint | Cyber Crime |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I am writing to formally lodge a complaint against 1xbet for their failure to credit an amount of INR 10,000 that I deposited into my gaming account through the IMPS payment method on 22nd March 2024. Despite the transaction being successful from my bank’s end, the said amount has not been reflected in my gaming account till now.
This delay has caused me considerable distress and has impacted my mental well-being. I have attempted to resolve this issue by contacting the 1xbet customer support team but have not received any satisfactory response or solution.
I request the intervention of the consumer court to address this grievance. I seek a prompt resolution, including the immediate crediting of the INR 10,000 to my gaming account, along with suitable compensation for the mental anguish caused by this ordeal.
Enclosed are all relevant transaction details, correspondence with the 1xbet team, and any other pertinent documents.
Thank you for your attention to this matter.
Image Uploaded by Thangaraj J:
Dear Thangaraj J, My name is Alex, and I’m in charge of your case.
Thank you for reaching out to us. Our aim priority is resolving this situation efficiently.
To assist in reviewing your transaction, we kindly request the following details:
1. Your gaming ID:
2. Date and time of the transaction:
3. Screenshot of the transaction:
Also, if you have already contacted our Support Team, we would like you to provide us with the screenshots of your correspondence and their final answer.
Having this information will allow us to look over the transaction efficiently. Once we receive the necessary data, we will pass them to our Security Team so they will promptly review your case.
We look forward to resolving this matter for you.
Best regards,
Alex, the 1xBet Team