I didn’t recieve proper product inside some waste cloths is given

Name of Complainant Chandrika
Date of ComplaintNovember 23, 2023
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by Chandrika:

I recently received an order, for which I paid 1248 INR. However, upon opening the package, instead of the product I ordered, I found only some useless clothes. This appears to be a case of misplacement or potential fraud. Unfortunately, I am unable to cancel the order as it was a cash-on-delivery purchase. I urgently request your assistance in resolving this issue. I got this before 2 hr .. I am in the hub for complaint..I have documented the delivery with a video as evidence.
Please take some action and give solution
Thankyou

I have paid ekart only and complainted in the the hub with the proofs please take action sir .. from your side I don’t know what to do next kindly help

Here are the details:
Invoice Number: TONTP83752
Ekart ID: SOSC1000843733

Image Uploaded by Chandrika:

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