| Name of Complainant | |
| Date of Complaint | October 21, 2025 |
| Name(s) of companies complained against | Flo mattress |
| Category of complaint | Utilities |
| Permanent link of complaint | Right click to copy link |
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Details are as follows:
Order Number: 1509445142FLOPESO
Date of Order: 22-09-2025
Company Name: Flo Mattresses
Refund Amount: 8440.50
Mode of Payment: Prepaid (via ICICI Credit Card)
Refund Commitment Date: 7th Oct 2025 (as per company’s call)
Actual Status: As of 15th oct 2025, refund is still not processed.
I have followed up with the company’s customer care team multiple times and written mails. Each time, I have been asked to wait for 24 hours for refund but no resolution has been provided and no refund has been initiated.
This repeated delay is causing mental harassment and financial inconvenience. I kindly request the intervention of the Hon’ble National Consumer Helpline to take immediate action and help facilitate the refund.
