Name of Complainant	Babitha Angaluri
Date of Complaint	July 14, 2025
Name(s) of companies complained against	Flo mattress
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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Details are as follows:
Order Number: 1509362309FLOPESO
Date of Order: 06-06-2025
Company Name: Flo Matress
Refund Amount: 4993.22
Mode of Payment: Prepaid (via BharatX)
Refund Commitment Date: 26th June 2025 (as per company’s call)
Actual Status: As of 14th July 2025, refund is still not processed.
I have followed up with the company’s customer care team multiple times and written mails. Each time, I have been asked to wait for 24 hours for calls and to mails no single reply till date, but no resolution has been provided and no refund has been initiated.
This repeated delay is causing mental harassment and financial inconvenience. I kindly request the intervention of the Hon’ble National Consumer Helpline to take immediate action and help facilitate the refund.

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