| Name of Complainant | |
| Date of Complaint | January 30, 2021 |
| Name(s) of companies complained against | MakeMyTrip |
| Category of complaint | Tours & Travels |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I did book hotel booking with MAKEMYTRIPS on 29th Feb 2020 at KTDC Tea County Resort, Munnar for 16th-18th Mar 2020- 3 Deluxe Rooms. Due covid the booking is never utilised but in app shows as completed and unable to do any changes.
Due Covid 19 the hotel was shut down in 2nd week of March, 2020. Accordingly did speak to ‘makemytrips’ agent and hotel Manager Sunil did postpone until September 2020 but hardly did I knew that the situation would be so bad due to pandemic.
Finally as things slowly started to improve did enquire Hotel Manager regarding hotel booking for future date he informed me to get in touch with ‘makemytrips’ and do the needful.
Since then I did try to contact with many staff like Sourabh, Priyanka, Deepak, Pooja (Dubai) and on 14th Jan finally with Naveen who promised my case Ticket Id 12487103704756608 will only be closed unless an hotel booking team will return a call back on my UAE number as I reside in dubai, and will remain opened until its been resolved.
To my surprise within an hour got an sms/email stating my case is been closed without any reason. All of my previous cases is been closed same way.
Sourabh (1st agent caller) did suggest me to go for full refund as hotel agreed and did initiate but call got disconnected and since then none of my calls were entertained. Did email/support number but all in vain as there is no option of speaking to an agent directly nor an email for proper communication.
