| Name of Complainant | |
| Date of Complaint | February 9, 2019 |
| Name(s) of companies complained against | Vodafone |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I have been a postpaid customer for last 9 yrs. Had requested for consolidated bill payment statement for FY 18-19 for Tax submission purpose. Even after 8 working days, the request is not closed. Multiple follow ups with Vodafone customer care was done, have written multiple mails but no resolution yet. I am being asked to re-raise the request and wait for another 8 days. With this kind of service level, I am compelled to look out for other options. There is no proper escalation matrix for customer complaint resolution. Horrible service level.
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