Name of Complainant	Tarek Elabsy
Date of Complaint	September 1, 2024
Name(s) of companies complained against	Vodafone
Category of complaint	Mobile Phone
Permanent link of complaint	Right click to copy link
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To Whom It May Concern,

I was on a trip from New York to Portugal, from Portugal to Spain and from Spain to Egypt. When I arrived at Cairo International Airport- Terminal 1, I decided to buy a Vodafone line as I always do when I am in Egypt. However, this time it was a horrible customer service experience. When your staff saw me walking towards their Vodafone Kiosk , one of the staff abruptly put the “CLOSED” sign on the counter and he refused to provide me with a phone line. I explained to him I always buy Vodafone when I am in Egypt. However, he refused to sell me any lines. It was an extremely shameful experience in front of my American spouse. Such an action makes your company lose not only customers but also a lot of money.

This occurred at Terminal 3, Old Airport, on August 10th, at about 11:30 PM. I was flying from Madrid to Cairo on Iberia Airlines.

I hope this issue will be professionally addressed.

Thank you.

Kind Regards,
Dr. Tarek Elabsy
New York University

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