Honorable Court, Sir Vodafone Coy has deduct a sum of Rs 36/- from my voda phone No 9050231343 on 04 Feb 2019 on account of Callertunes without my intimation

Name of Complainant Chandan Singh
Date of ComplaintApril 25, 2019
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by Chandan Singh:

I received a SMS from Voda Coy that Rs 36/- has been deducted on account of Caller Tunes.  A complaint was made by me on 04.02.19 that how the amount be deducted without my prior intimation. Voda Coy has replied me on 08 Feb 2019 that the case for refund your said amount has been processed to higher authority.  On 9th Feb 2019, response from Voda Coy received that the said amount has already been refund on 07.02.2019.  It is not understood that the case was take up on 08 Feb 19, however how the amount  can credit on 07 Feb 2019.  As well as no SMS for credit received till date.  I made several complaints with Voda Customer Care but the coy has not refunded my said amount so far.

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Honorable Court, Sir Vodafone Coy has deduct a sum of Rs 36/- from my voda phone No 9050231343 on 04 Feb 2019 on account of Callertunes without my intimation

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