| Name of Complainant | |
| Date of Complaint | June 20, 2022 |
| Name(s) of companies complained against | HDFC Fastag |
| Category of complaint | Utilities |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
One Fastag has been issued by HDFC fastag team on 24 Dec, 2021 Wallet ID (19000011697265) for Vehicle number DL2FGJ0004 (Owned by Sunil Kumar) and HDFC Team have linked it with my mobile number (9818565213).
I am getting almost daily message of over speeding, amount deduction or charging due to which i have daily getting harrassed.
I am also getting calls that your vehicle (having this fastag) has been identified for over speeding and i should pay the penalty amount.
However both these things does not belong to me.
I have written 4 – 5 emails to HDFC team to get this rectified by connecting with right owner of the vehicle and get the contact number updated. I have also called up customer care to inform the same, but after getting the information they have kept the phone on hold and kept me on waiting for more than 10 min and then call get disconnected.
This is how the HDFC Team actually works and shows their services against their customer.
I am daily getting harassed due to these messages and calls and HDFC team is not getting this resolved. I have deactivated the wallet / Fastag using the portal, and also kept the remarks, but HDFC team has again activated the same without any proper resolution
