Name of Complainant	S DHAR
Date of Complaint	August 17, 2019
Name(s) of companies complained against	hdfc credit card
Category of complaint	Banking
Permanent link of complaint	Right click to copy link
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Text of Complaint by S DHAR:

i have an HDFC Credit card which i am not using since 2016 Feb. Still i m getting bill every month and they are charging me unnecessarily without any usage of the card.

 

Now i am in a severe family issue where my father is suffering from cancer which we came to know by June’19.

 

Since that time due to huge medical expenses i am unable to pay this unused service’s bill.

 

In this month Aug’19 while my sales credited ,HDFC HAS HOLDED MY SALARY AMOUNT AND ASK ME TO CONTACT THEIR COLLECTION TEAM OVER PHONE.

I TRIED TO CONTACT THEM.ON CSLL BUT EVERYTIME THEIR IVR IS BUSY ON ANOTHER CALL HENCE I AM UNABLE TO PUT MY CONCERN TO THEM.

ON 16thAug 2019 HDFC CSLLED ME AND INFORMED THAT MY ENTIRE HOLDED AMOUNT WILL BE DEDUCTED TO PAY THE CREDIT CARD BILL.AND MORE APPROX 3500 I HAVE TO PAY TO CLOSE THE CARD.

 

1. HOW COME THEY DEDUCT NY MONEY WITHOUT MY CONCENT
2. THEY NOT ARRANGE ANY REMEDY  ON MY MAIL SENT TO THEM ON 12TH AIG 2019??????
3. Also they didn’t pick up my call and responded on IVR ALL AGENTS ARE BUSY…..IS THIS MY FAULT????
4. THE MOST EMBARRASSING PART IS EXECUTIVE BEHAVIOUR IS VERY LOW STANDERED THAT THEIR VOICE WAS SO ORDERING AND DOMINATING
5. THEY SOMETIMES DISCONNECTED CALLS WHICH I HAVE RECORDED
6. AND THEY BADLY TELLING ME THAT IN ANY CIRCUMSTANCES, PAYMENT IS MY RESPONSIBILITY IRRESPECTIVE OF USAGE DONE OR NOT…..
7. CAN ANY OF THE HDFC HEADS SHOW ME WHAT WAS MY USAGE AMOUNT MADE FROM THIS CARD? AND HOW MUCH AMOUNT I HAVE PAID TILL DATE?
8. IS HDFC GIVING SUCH HIGH INTEREST IN ANY SAVINGS ACCOUNT!!!!THEN HOW COME THEY EXPECT A HIGH PAYMENT FROM CUSTOMER WHO IS CURRENTLY UNDER SUCH CRITICAL SITUATION?????

I WANT TO CLOSE MY CREDIT CARD IMMEDIATELY AND WANT TO GET BACK MY SALARY AMOUNT…..JUST BECAUSE OF SUCH RUDE,UNPROFESSIONAL BEHAVIOUR FROM CALLING EXECUTIVES AND THE BILL MADE WITHOUT USAGE.

 

A COSUMER CAN NOT SUFFER FOR SUCH IRRESPONSIBLE, UNPROFESSIONALISM .

 

REGARDS

S DHAR

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