| Name of Complainant | |
| Date of Complaint | July 7, 2024 |
| Name(s) of companies complained against | Maxbhi.com ELCOTEK TELECOM |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I was shown my order will be delivered on 6th July 2024. It still showing shipping soon and in quality check. When I talked on call regarding my order. The customer support lady. Ms. Yashi started providing me with false information regarding company policies and my order and trying to misguide me after finally picking my call when tried for 4 hours. Things like 1) They’ll deduct money even they’ll not be able to provide the order. 2) My order is in delievery procedure. 3) I cannot claim refund even though they have mentioned about 100% refund if order not delivered on time by playing with words like *estimated*. 4) They’ll call me regarding my order within 2 hours. (yesterday 4 P.M. I was said this, still no call) 5) They are open on sunday. (When tried to coontact on call support both the numbers say they are closed today) 6)I can contact them on their email. (funny enough, they are not accepting any requests that way) and much more.
Also, showing only one time the delievery date in the start before ordering and no more after ordering and not accepting it as the delivery date then. Thus, not providing full information and trying to play customer with words.
I don’t know where my order is even though I was said it was to be delivered on 6th July 2024. It shows in quality check which should have been done before even putting the product in stock on their website. Feels like they show the product in stock and then take money and then don’t attend the customer.
