| Name of Complainant | |
| Date of Complaint | October 5, 2026 |
| Name(s) of companies complained against | One Card |
| Category of complaint | Banking |
| Permanent link of complaint | Right click to copy link |
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Dear OneCard Grievance Team,
My name is Sherya, and I am writing to raise a formal complaint regarding the continuous harassment calls I am receiving from your recovery agents.
I want to clearly state that I do not have any loan, credit card, or any financial relationship with OneCard, and I have no connection whatsoever with your bank or the person whose loan you are referring to.
Despite this, I am receiving daily calls regarding a loan allegedly taken by another girl. Your recovery agents are claiming that she provided our hospital telephone numbers as a reference number. I have already informed your representatives multiple times that this is a hospital number and that the concerned person is not connected with us.
The numbers being called are:
– 9769192454
– 8286557142
I am receiving calls from recovery agents using numbers including:
– 7444124803
– 8667149820
I have already raised this complaint with OneCard multiple times, but the harassment has continued. This is causing unnecessary disturbance to the hospital and interfering with our regular work.
I therefore request OneCard to:
1. Immediately stop all recovery/collection calls to these numbers.
2. Remove these numbers from the concerned customer’s contact/reference details.
3. Investigate how a hospital number was accepted and used as a reference number.
4. Take appropriate action against the recovery agents making repeated calls.
5. Provide me with a written confirmation that these numbers have been removed from your records and that I will not receive any further calls regarding this matter.
6. Provide me with a complaint/reference number for this grievance.
Please treat this as a formal complaint regarding harassment by recovery agents. If the calls continue despite repeated complaints, I will be forced to escalate the matter to the appropriate regulatory and legal authorities.
I expect immediate action and a written response confirming the steps taken.
Regards,
Sherya
Hi Shreya,
Greetings from Team One Credit Card!
Apologies for the inconvenience caused. We request you to write to us at help@getonecard.app so we will take a look and resolve this for you. In case, you have already reached out to us, then, please share the allotted ticket IDs with us here.
We appreciate your patience and understanding in this matter.
Thanks and Regards,
Team One Credit Card Customer Care.