| Name of Complainant | |
| Date of Complaint | October 5, 2026 |
| Name(s) of companies complained against | One Card |
| Category of complaint | Banking |
| Permanent link of complaint | Right click to copy link |
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Dear OneCard Grievance Team,
My name is Sherya, and I am writing to raise a formal complaint regarding the continuous harassment calls I am receiving from your recovery agents.
I want to clearly state that I do not have any loan, credit card, or any financial relationship with OneCard, and I have no connection whatsoever with your bank or the person whose loan you are referring to.
Despite this, I am receiving daily calls regarding a loan allegedly taken by another girl. Your recovery agents are claiming that she provided our hospital telephone numbers as a reference number. I have already informed your representatives multiple times that this is a hospital number and that the concerned person is not connected with us.
The numbers being called are:
– 9769192454
– 8286557142
I am receiving calls from recovery agents using numbers including:
– 7444124803
– 8667149820
I have already raised this complaint with OneCard multiple times, but the harassment has continued. This is causing unnecessary disturbance to the hospital and interfering with our regular work.
I therefore request OneCard to:
1. Immediately stop all recovery/collection calls to these numbers.
2. Remove these numbers from the concerned customer’s contact/reference details.
3. Investigate how a hospital number was accepted and used as a reference number.
4. Take appropriate action against the recovery agents making repeated calls.
5. Provide me with a written confirmation that these numbers have been removed from your records and that I will not receive any further calls regarding this matter.
6. Provide me with a complaint/reference number for this grievance.
Please treat this as a formal complaint regarding harassment by recovery agents. If the calls continue despite repeated complaints, I will be forced to escalate the matter to the appropriate regulatory and legal authorities.
I expect immediate action and a written response confirming the steps taken.
Regards,
Sherya
