Name of Complainant	Tabassum Ibrahim
Date of Complaint	October 17, 2020
Name(s) of companies complained against	Vodafone
Category of complaint	Mobile Phone
Permanent link of complaint	Right click to copy link
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I have got my vodafone services switched to prepaid from postpaid on June 3, 2020. I visited the nearest Vodafone centre, They made me pay the Bill for May 2020 of Rs 624/- and also took advance payment of Rs 90/- for June (1,2,3) 3 days of payment. Then the vodafone executive gave me a new sim (prepaid) which she recharged for Rs 249/- and i duly paid for that. She told me that my postpaid sim which i was using will become inactive around night time – My postpaid vodafone services will be switched off and then i can insert the new prepaid sim and continue using the services.

I was sent a postpaid services bill in July 2020 for the month of June. I initially tried to sort out the matter by calling the customer services team but none of them has any clue. I then started getting bill recovery calls/Whatsapp messages/emails/Notices with warnings and threats. None of them is able to explain that why was the bill generated when the sim was deactivated on June 3.  I have all the bill receipts/emails that i have duly paid all my bills till i used the postpaid services (June 3).

Please look into the matter on a urgent basis.

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