| Name of Complainant | |
| Date of Complaint | December 21, 2022 |
| Name(s) of companies complained against | Eureka Forbes |
| Category of complaint | Electronic Appliances |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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satnam singh
2022 Dec 13, 13:07 UTC
Dear Sir,
Sorry to say but your Eureka Forbes services is again harassing me, as earlier i have informed in details about my product which is installed and about the pump which was installed to rectify the fault of your company. Previously same AMC related problem came and with your help my booster pump was repaired. As the same was the responsibility of Eureka Forbes. Again the same problem has again being repeated as your jharsuguda AMC Team is not cooperating with me.
Once again I am requesting you look into my genuine demand and help me to rectify my Aqyaguard at an earliest.
Regards Satnam Singh AujlaM-9437209880
Sent from Yahoo Mail on Android
On Fri, Jun 3, 2016 at 12:02 PM, satnam singh wrote:
To,Managing Director,Eureka Forbes Ltd. Sub – Customer grievance aboutHarassment(Customer Id – 1011468261). Dear Sir, I, SatnamSingh Aujla, would like to lay few lines for your kind consideration andfavourable action that, I tried to contact Eureka Forbes over mobile severaltimes (39803333 and 80304314270) , but failed to make contact. I have purchased01 No. of Aqua guard Enhance Water Purifier System, on Dt. 23/09/2014, but itis very painful to inform you that being such a renowned company, I am beingfacing a lots of problem from the first day, when I took the decision to gowith Eureka Forbes Ltd and install the said purifier(which I thought that thiscompany and its products are best among its peers but I was wrong), as such mydecision for selecting this company and its product was worst because the abovesaid product is giving frequent problem from the first day of its installation.As the sales representative who ensured me that this is the best product onwhich I can relay but unfortunately due to the fault of your salesrepresentative, I had earlier complain regarding the matter of sales , serviceand customer satisfaction provided to me on Dt. 05/01/15. And nowagain the same tendency of Eureka Forbes Ltd has been provided to me which is amatter of great sorrow as once again since last 7 days, my said machine was notworking properly, which was informed and rectified by service team on Dt.15/06/2016 but sorry to say after 15 days once again the same problem arises,and now I have been told that the pump installed with the machine to boost thewater supply is not working and the same has to be replaced. As my machine isunder AMC by Eureka Forbes Ltd, the service person is refusing to rectify /replace the pump which was provided by (Mr ABDULA , Orissa SALES Head) as ansolution against my Customer grievance about Harassment of Dt. 05/01/15 as itwas the mistake done by Eureka Forbes Ltd while selling the wrong product to me(earlier said in my complain) and the cost of the pump was borne by you becauseit was the mistake of your company to installed the wrong product (Aqua GuardEnhance) water purifier at my quarter after inspection all the requiredresources, for running the said product.MoreoverI would like to inform you that my said machine is under AMC by You so the saidpump which was included in the machine by you shall be replaced / repaired atan earliest. As you know I have been harassed earlier as referred by yourcompany regarding the bill and the said problem which shows that your companyis least bothered about yours’ valuable customer and their harassment inspite of having such a goodwill in the market. At last Iwould like to request you to go through the above stated facts and kindlyarrange to repair / replace the pump at an earliest as the water purifier isvery much needed in day to day life as the same is not functioning since last 4days Or shall I beg before the honourable consumer court to get rid from EurekaForbes Ltd. And the same matter shall be published in social media to awareother consumers about your ill treatment given to me . Anearlier response would be highly appreciated. Regards,SatnamSingh Aujla.09437209880,09090310800.
